How long will it take for my order to arrive?
If your candle is in stock and ready to ship, the processing time is typically 1-12 business days. Custom orders, pre-orders and busier times of the year can increase this time.
Unfortunately, there is nothing I can do about shipping delays once the package leaves my studio. Your order will come with a tracking number which can be presented to the carrier if there are any delays or delivery issues.
Priority Mail Express / Overnight Shipping:
We offer Priority or Overnight shipping options. Please note that there is still a processing time for these orders.
During the summer months packages will only ship Monday through Wednesday to avoid candles sitting in hot mail trucks and melting. Please check your tracking during these months and bring in your packages asap.
Carrier Delays / Lost Packages:
I will always do my best to meet processing and shipping estimates, but cannot guarantee them due to possible carrier delays. Once your package leaves my shop, I have no control over when or how it is delivered. As a small business, unfortunately I am unable to offer refunds or replacements of products for lost or stolen packages at this time. If your package is missing, please reach out to the carrier to file a claim for a refund of your order. If you have any issues filing a claim, feel free to contact me and I will file the claim for you. If a refund is sent to me after I file a claim through the carrier that lost the package, I can refund or replace your items. Amber & Oak is not liable or responsible for any delays, re-routes, or failed deliveries of your package. We hope that with growth we will have a budget for taking care of you in the future.
If you have any concerns with the status of your order or your items were damaged in shipment, contact me with photos and your order number at: contact.marisandmoon@gmail.com